By Duke Okes
For most problems or incidents, there are typically many interrelated causes. But since people are a major component of most design and operation processes, one of the causes will almost always be human error. Nevertheless, diagnosing and preventing human error is difficult— especially if analysts don’t dig into the root cause—and especially so in a low-frequency failure situation. Enter “mistake proofing”—a method that has proven to be one of the best ways to prevent error recurrence in a device or process.
Learn all you need to know about mistake proofing in this in-depth virtual boot camp hosted by process management expert Duke Okes. He will show you a sequence for diagnosing the human-system interaction; equip you with a simple tool for predicting failures in any process; and supply guidance for human factors design consideration.
After attending this audio event, you will understand why human error cannot be the root cause—and how to dig deeper in your diagnosis. You’ll also know: why causal taxonomies are useful as well as hazardous, how to access key memories during interviews, how “just culture” can alleviate fear, and how to apply mistake proofing to both physical and cognitive factors. If you are a quality manager, safety coordinator, or involved in dealing with the causes of human errors as they relate to quality and safety, then this course is for you.