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This course examines many of the common pitfalls used in problem solving and how to avoid them. Building on that knowledge, students learn how to clearly define any event-based problem and how to use the four-step process to develop a causal understanding of that event and identify effective solutions.
Students learn how to use course specific software to build cause and effect charts, prepare RCA reports and effectively communicate RCA findings. The course also covers the principles of gathering evidence, interviewing and facilitating an RCA with a team of participants. RCA skills and knowledge are reinforced with many “hands-on” exercises that allow students to apply the RCA method to real world problems. Upon successful completion of this course, students will have gained the skills to conduct an effective RCA and find solutions.